Email Support

Outlook / Eudora / Thunderbird / Mac / iPad / Phone Client Settings

The instructions listed below are for the general setup of various email clients and cannot be guaranteed to work with every email client. However, the following configuration settings are appropriate for all third party email clients, including Outlook, Thunderbird, iOS Mail and more.

Note: When using the examples below, be sure to replace yourdomain.com with your actual domain name. In email examples, replace the full email address.

  • Display name: A user-friendly name associated with this email address in the email client – thus “John QA” could be entered and will display instead or or along with the email address.
  • Email address: The full email address, using the formatname@yourdomain.com.
  • Example: johndoe@yourdomainname.com
  • Connection type: POP3 or IMAP. Read about  the difference between these here.
  • Incoming mail server: Use mail.yourdomainname.com
  • Outgoing mail server: Use mail.yourdomainname.com

Example: mail.yourdomainname.com

The outgoing mail server does require authentication – check any boxes that might say “Use name and password.”

  • Incoming mail port: 110 for POP3, 143 for IMAP.
  • Outgoing mail port: 25 (If 25 does not work, try 26, as many ISPs block port 25. If neither 25 nor 26 work, try 587.)
  • Security settings: No SSL boxes should be checked (see note below).
  • Username/Account name: This must be the full email address (name@yourdomain.com).
  • Password: The email password. Do NOT select SPA (Secure Password Authentication) if offered.

The configuration settings above are for a non-secure email connection. If you want a secure connection using SSL, please see below.


POP3 or IMAP with SSL

For a secure email connection using SSL, you must replace your normal mail.domain.com URL with the hostname of the server. The hostname should be used for the incoming/outgoing certificate domain.

Secure Ports

Incoming Ports

  • Secure POP3 – port 995
  • Secure IMAP – port 993

Outgoing Ports

The outgoing mail is always SMTP, whether using IMAP or POP.

  • Secure SMTP – port 465

Note: Be sure that your computer’s firewall is not blocking these ports as this can cause the ports to still not work properly. It is not always necessary to use your Internet Service Provider’s settings, but if you cannot send from port 26 or 465, then we suggest you contact your ISP and ask for their outgoing mail server name.

Email Settings

Webmail Access:

Your web address with "/webmail" at the end (http://example.com/webmail)

Login/Username:

Use your full email address (user@example.com)

Incoming mail server:

mail.example.com

Outgoing mail server(SMTP):

mail.example.com

Server Port Numbers (with SSL Enabled)

Incoming server (POP3): 995

Incoming server (IMAP): 993

Outgoing server (SMTP): 465

Server Port Numbers (without SSL Enabled)

Incoming server (POP3): 110

Incoming server (IMAP): 143

Outgoing server (SMTP): 587